GENERAL

We will provide professional clearance services in accordance with our established standards.

Quotations

Quotations are valid for 14 days. If the job should change in any way, either by you or us within that time, these additional requirements will either be added to the original quote or should the changes happen either on the day or during the work being undertaken, the additional charges will be added to the booking form, thereby superseding the original quote and you will be invoiced accordingly.

Deposits

We reserve the right to charge a deposit, which is payable on the day of assessment or booking. This amount will vary according to the size of job. The balance is to be paid upon completion.

Cancellation

Once the quote has been agreed and/or a deposit made, should you wish to terminate the contract, you must do so in writing, email or by phone as soon as possible. In the event of a termination of contract, we reserve the right to retain the deposit. Should you wish to stop work for whatever reason, you are liable to pay for all costs up until that point.

Invoicing and Late Payment Charges

We may invoice you at any time after we have provided the services. Invoices must be paid within 7 calendar days of the date of the invoice save by prior agreement. If you do not pay within the deadline, a fixed late payment charge of £25 will be added to your account automatically each month the account remains overdue. If the outstanding account is not settled within four months, court proceedings will commence.

Confidentiality

We are committed to protecting your privacy. All email addresses, names, addresses, telephone numbers, forwarding information or information of friends, relatives or business acquaintances acting on behalf of the property in question, are for our sole use and will not be passed on to third parties. You reserve the right to ask us to have all this information removed from our records once a job has been completed. We reserve the right to use any photos or videos taken before during or after for marketing purposes only.

Parking

Customers must reserve the closest parking area to the pickup address, whether it is done through the council or done privately, and must have this organised before our arrival.

Safety

• Children must be kept away during our work due to safety reasons.
• Pets must be contained during cleaning, and we will not be liable for any pets that escape the premises.
• You must inform us immediately if anyone in the household has a contagious illness.
• Fragile and highly breakable items must be secured or removed before our arrival.

Insurance

• Public Liability insurance in place to cover damages to property during the services carried out in the booking.
• Goods in Transit insurance in place to cover damages to items in the van.
• Higher Reward insurance in place to support our customers that have difficulties travelling, allowing them to be insured to travel with the driver in the van.

Please note that our insurances do not cover owner-packed goods, any items that are not packed by our employees will not be covered by the insurance unless we approve of the method of packing.

Any items that exceed the value of £250 must be reported to us. You must request an inventory form from the driver to note these items. Items of value above £250 will not be covered if they are not stated on the inventory form.

Any damaged items must be reported within 24 hours of the delivery of the items. Any claims to damages made after this period means that we cannot guarantee your claim. House movers will not take responsibility for damages reported after the period of 24 hours.

Any customers that wish to process a claim under our insurance must allow up to 28 days for the claim to be submitted by us to the insurance company. Once we have submitted your claim, the insurance company will be in touch. This process does not have a time limit as different cases can vary from one to another.

Property damages must be reported to us whilst our employees are at the property, as our employees need to take pictures and examine the damages. Claims of property damage will not be accepted once our employees are no longer at the property and we therefore cannot be held responsible.

If an item is not packed by our team and is damaged during the service, we are only liable to provide a compensation of £20 per item (the value of the item does not affect this compensation).

Cash, jewellery and other valuables should be handled personally by you before our team arrives at your booking as they are not covered under insurance. Anything delicate or anything of value is your responsibility to look after and our team cannot be held liable.

Claims

Customers that wish to make claims on the insurances must have written confirmation with any pictures and evidence that can support the claim.

• All damages to items need to be reported within 24 hours of the completion time.
• All property damages need to be reported while we are on the job.

Opportunity to Remedy

If you or any third party discovers damage to the property that you believe was caused by the Contractor or its agents or employees, you must notify the Contractor in writing immediately, and in any event, no later than seventy-two (72) hours after the damage occurs or is discovered. The written notice must include photographic evidence and a detailed description of the damage.

Upon receiving written notice, we shall have the right, but not the obligation, to promptly inspect the reported damage within a reasonable timeframe agreed upon by both parties, to assess the cause and extent of the damage.

You shall provide us with the first opportunity (a "Right to Remedy") to repair, replace, or otherwise make good any damage to the property caused by our negligence or wilful misconduct, at our sole cost and expense. We shall use all reasonable efforts to complete such repairs within a commercially reasonable timeframe, which shall be agreed upon with you, to restore the property to its condition immediately prior to the damage.

You agree that you shall not engage a third party to repair the damage or incur any costs for third-party repairs without first allowing us the full and reasonable opportunity to exercise its Right to Remedy as outlined in this clause. If you fail to provide the Contractor with this first opportunity to remedy the damage, you may waive their right to claim the cost of the repairs from us.

We are not responsible for damage resulting from fair wear and tear, pre-existing defects or conditions of the property, or your or third parties' negligence or misuse of the property after we have completed its work.

Emergency Situations: This clause does not apply in emergency situations where immediate repairs are necessary to prevent further damage, injury, or a threat to health, safety, or welfare, provided you make a reasonable attempt to notify the Contractor prior to or immediately after commencing emergency repairs. In such cases, you must still provide documentation of the emergency and the necessity of immediate third-party action.

Sole Remedy: Our obligation to repair or compensate for damage to your property as described herein represents your sole remedy for such damage.

Disposal/Removal/Maintenance of Goods

You should state all items that require special instruction within their original request. If this is not stated, we cannot be held responsible for the erroneous treatment of items. You will be asked to sign a booking form confirming the Agreement and Warranty and Indemnity Clause.

Agreement and Warranty and Indemnity Clause: I hereby agree to the booking as stated above and warrant that I have full legal title to authorise disposal/removal/maintenance of any goods and I hereby indemnify us against all claims, costs, demands, compensation, or loss resulting from any breach of this warranty and agree to our Terms and Conditions.

We will also keep a photographed record of all said items and set these aside in a secure manner during the removal of all other goods. Money, jewellery or valuable personal effects must be removed from the premises by yourself before a clearance commences.

Ownership of Goods

Customers must have ownership to all items we are asked to move/remove for them. If you are trying to move/remove items that do not belong to you without consent from the owner, then your booking may be cancelled and you will be held liable for the total cost of the booking.

Complaints

If you have experienced any problems or need to make a complaint, you must do so within 24 hours after completion by emailing all details including photographs to posttenancyservices@gmail.com. Failure to make timely complaints will result in us being unable to fully investigate your case.

HOUSE CLEARANCE SERVICE

• Non-hazardous waste will be disposed of using a zero-to-landfill approach.
• You must inform us of any circumstances that may hinder us or affect the timely completion of the work.
• You must inform us of any damage before we leave the premises. If this is not done while we are on site/premises we cannot be held liable for any damage caused.
• Once our vehicle leaves the clearance property/site, we assume full legal ownership and responsibility for all items, except for unlawful or noxious items.

House Move Service

Your Responsibilities

• You must ensure that all your items can fit into the destination premises as we are not obligated to move items through balconies or windows.
• You must be ready to start when the driver arrives as all booking times begin when the driver arrives at the pickup location.
• It is the customer's responsibility to have proof of value of any items they wish to claim for, such as: receipts, invoices and repair estimates. This will be requested before any claims can be processed.
• It is the customer's responsibility to check their property for any damages during the move before the driver has left the job, otherwise we cannot be held responsible for the damages and cannot accept your claim as it is no longer in our hands.
• It is the customer's responsibility to make sure all items in the van are offloaded, as items claimed to be lost after the van has left the job will not be our responsibility. House movers will not accept liability for lost items as we cannot claim on the insurance if it is not reported during the job.
• Be present or represented during the collection and delivery of the removal.
• Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.
• Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
• Prepare adequately and stabilize all appliances or electronic equipment prior to their removal. All boxes must be sealed with tape in order to stack them in vehicles, we reserve the right to not take opened boxes due to damage.
• Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
• Provide us with a contact address for correspondence during removal transit and/or storage of goods.

Jobs that we do not accept

• We do not accept any jobs that require us to take items through windows and/or balconies.
• Heavy items such as grand pianos and American fridges are required to be on the ground floor for removal, otherwise the job may be cancelled.

Work not included in the quotation

Unless agreed by us in writing, we will not:

• Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
• Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
• Take up or lay fitted floor coverings.
• Move items from a loft, unless properly lit and floored and safe access is provided.

Our rights to dispose of customers goods

• Any items that are left with the drivers and vans must be collected within 7 days.
• Customers that have valid reasons for not collecting items can contact and inform us so that we can arrange full storage.
• Drivers need to be acknowledged as they will only wait 20 minutes after arrival, if the customer is not answering the phone and/or there is no response, the job will be left and full payment will be required for the booking.
• Customers are responsible to ensure all items have been removed from the property, arranging another trip back to the property will result in additional charges.

CLEANING SERVICE

• We can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
• Customer agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with us. All cleaning equipment should be safe and in full working order.
• While we strive to remove stains, we cannot guarantee removal of old or permanent stains using standard cleaning methods and equipment.
• You will be informed of any areas or items unable to be visually improved by cleaning alone.